These Terms and Conditions of Entry apply to all ILA venues located at 63 Light Square including Aurora Restaurant, The Lab, The Lab Garden and The Light Room.

Before making your booking, purchasing a ticket and/or entering ILA, you should read the following Terms and Conditions of Entry carefully.

Your entry to ILA is subject to the following Terms and Conditions of Entry.

IF YOU FEEL UNWELL:

Please do not visit if you have experienced cold or flu like symptoms in the past 14-days, are awaiting the results of a COVID-19 test or have recently visited any area designated as a COVID-19 hotspot.

RIGHT OF REFUSAL:

ILA reserves the right to refuse admission or eject from its venues any person if they do not comply with these directions and any reasonable direction provided by ILA staff. ILA also reserves the right to refuse admission or eject any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees.

Tickets purchased via an unauthorised method and/or duplicated tickets (‘Unauthorised Ticket’) may be cancelled without refund and/or the ticket holder may be refused admission to a ILA venue upon presentation of said Unauthorised Ticket. If you are denied entry for presenting an Unauthorised Ticket, ILA staff take no responsibility for any inconvenience caused to you by such Unauthorised Ticket.

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CONSENT TO PHOTOGRAPHY, FILM, SOUND RECORDING AND DISTRIBUTION:

By making a booking, attending a function or purchasing a ticket to ILA you hereby agree and consent to ILA and its associated entities, assignees, representatives, employees, artists and agents to take your photograph, video and or sound recording (‘Content’) during the booking, ILA event or function and authorise ILA and its associated entities, assignees, representatives, employees, artists and agents to use said Content for purposes of advertising, media publicity, publication or general display (‘Publication’). You waive any interest that you may have in the copyright of any Content and acknowledge that you are not entitled to any payment or compensation for the publication of any Content under these terms and conditions. If you do not consent to your photograph, video or sound recording being taken then you must explicitly notify a ILA manager at the venue.

You release and indemnify ILA and its associated entities, assignees, representatives, employees, artists and agents for any loss, damage, cost, expense, or claim connected with the Publication of any Content taken under these Terms and Conditions including but not limited to any action for defamation, libellous material, breach of privacy or copyright.

LIMITATION OF LIABILITY 

ILA is not liable for any loss, damage, or injury sustained as a result of attending an event at ILA, except where liability cannot be excluded by law. This includes, but is not limited to, incidental costs such as accommodation, travel, or other associated expenses. 

TICKETING TERMS AND CONDITIONS:

When purchasing a ticket through the ILA website, you agree to the terms and conditions outlined below. For ticketed events where tickets are purchased through another platform, such as a festival or other third-party ticketing provider, the terms and conditions of that platform will apply. Please ensure you review the terms and conditions of the relevant platform when purchasing your ticket. 

Please choose your ticket(s) carefully. ILA does not offer refunds or exchanges as a result of a change of mind. In accordance with Live Performance Australia’s Code of Practice for Event Ticketing, ILA does not offer refunds for the following reasons: 

• Change of mind 

• Event dissatisfaction 

• Failure to attend the event 

• Late attendance 

• Refused entry or eviction from the event 

• Changes to the line-up/program 

• Lost or stolen tickets 

• Invalid or fake tickets 

• Inclement/severe weather 

• Incorrect contact details 

• Illness  

Cancellations and Postponements 

ILA Is not responsible for the cancellation or changes to events due to circumstances beyond its reasonable control including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, strikes or other unforeseen events. In the unlikely event that an ILA ticketed event(s) cannot proceed or are postponed due to circumstances beyond ILA’s control, you will receive a refund to the full value of the ticket(s) purchased, exclusive of any applicable booking fees. There is no need to request a refund in this case, ILA will advise you by email that a refund will be processed and in most cases refunds will be automatically issued to the original credit card used for purchase of the ticket(s) within 5 business days of the event cancellation.  

Exchanges 

ILA does not exchange tickets from one session time to another unless the request is submitted no later than 2 business days prior to the initially booked event time and provided there is availability in the requested new session time. Exchanges are not permitted after the ticketed event session you booked for has taken place. 

All requests for exchanges must be submitted to ILA in writing by emailing [email protected].au no later than 2 business days prior to your session start time. Exchanges and refunds will only be issued at ILA’s sole discretion. If an exchange ticket is granted, this will be to the same value as the original ticket(s) issued and the original ticket(s) are void once the exchange has taken place.   

If you have an exchange or refund enquiry please email [email protected] prior to your session. Exchanges and refunds will only be issued at ILA’s sole discretion.  

Ticket Resale and Transfer 
Tickets purchased through the ILA website are for personal use only and may not be resold or transferred for commercial or promotional purposes without prior written consent from ILA. Tickets purchased or obtained in breach of this condition may be cancelled without refund, and the holder may be denied entry to the event. 

Ticket Delivery and Validity 
Tickets will be delivered electronically to the email address provided at the time of purchase. It is the responsibility of the purchaser to ensure accurate contact details are provided. Only tickets issued directly by ILA or its authorised third-party platforms are valid for entry. 

Entry conditions  

Entry to ILA events is subject to our ‘Terms and Conditions of Entry’ which can be found at the top of this page. ILA reserves the right to refuse entry or remove attendees who breach these conditions without entitlement to a refund. 

Privacy and Data Collection 

By purchasing tickets through the ILA website, you consent to the collection and use of your personal information in accordance with ILA’s Privacy Policy which can be found here. 

Governing Law 
These terms and conditions are governed by the laws of South Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.