How do I enter TIMELIGHT? 

Please enter ILA’s building via the main doors at 63 Light Square, Adelaide, then either walk up the first flight of stairs or take the lift to Level One.  

ILA uses e-tickets which are issued via email upon purchase. Please find these within your emails and have them ready on your phone before you arrive. Venue staff on Level 1 will scan your mobile tickets from your phone for entry and will advise where to wait prior to the session commencing. If you prefer to print your tickets out at home, please make sure you place them in the correct recycling bin afterwards. 

What time do I arrive at my event? 

The starting time of each show is on your ticket.  We ask all ticket buyers to arrive a minimum of 15 minutes prior to the experience to allow our staff enough time to scan your tickets and provide you with some information about the experience. Latecomers may not be allowed entry.    

Can I purchase tickets at the venue on the day? 

We highly recommend that you purchase tickets in advance to your chosen session to avoid disappointment. The TIMELIGHT experience has a strict capacity, and we anticipate that many sessions will sell out in advance.  

Is the TIMELIGHT experience suitable for children? 

TIMELIGHT is suitable for all ages. Everyone attending TIMELIGHT will need a ticket for admittance, even if the ticket is $0 (as for children aged 0-2)

Do I need to book a ticket for my baby aged under 2, who has free admittance? 

Yes. Our venue has a strict capacity limit so all attendees must have a pre-booked ticket. Please choose the appropriate ticket type when purchasing your other tickets within the booking process. If these are not booked in advance and that session is full, you will be asked to come back to attend at another time. 

I went to EDEN by flora&faunavisions as part of Illuminate Adelaide last year. Is this production like that? 

Yes, this experience is by the same Berlin company flora&faunavisions and will have the same amazing interactive technology as EDEN, but will be bigger and better than ever. 

Are there food or drinks available to purchase on site?  

Yes, our Café will be open throughout the TIMELIGHT season offering coffees and hot chocolates, snacks, and alcoholic beverages including a themed TIMELIGHT cocktail. Please note that food and drinks cannot be taken into the TIMELIGHT experience in the Studio, with the exception of bottled water (not in cups), in order to keep our LED screens in pristine condition. 

Can I pay for my food and beverage in your cafe with cash? 

No, we are a cashless venue. 

What facilities do you have for families? 

ILA is a family-friendly venue. We encourage you to leave prams in the car, however there is a lift and limited space to store your pram upon entry. On level 1 is an accessible toilet which includes a baby change table. There will be child-friendly snacks and drinks available for purchase from our adjacent level 1 cafe, but please note that no food or drink is permitted into the TIMELIGHT experience in the Studio. 

Lost Property 

Lost property will be taken to the Café on Level One. If you leave something behind, please email [email protected] and our friendly team will look and get back to you. 

Plan your visit 

Car parking: For those driving, both undercover and open-air paid parking options are available at the adjacent Light Square Kpark. Directly in front of ILA, along the Western side of Light Square, there are ticketed parking spaces which become complimentary after 6pm on weekdays and after 12pm on Saturdays. Additional no-cost parking can be located on Elizabeth Street and other neighbouring streets. 

Public transport: ILA is conveniently located on Light Square, a 15 minute walk from the Adelaide Railway Station. The venue is also easily accessible via several nearby bus and tram routes.  

Taxis/ Ubers: There is a dedicated taxi park just slightly to the left of the building, out the front.  

Accessibility/ Relaxed sessions

ILA is a fully accessible venue with a lift to level 1 and accessible toilets adjacent to our cafe and within the Gallery area. We are offering specific relaxed TIMELIGHT sessions which will have a lower capacity and more relaxed entry and exit requirements. The dates and times for these are clearly listed on the ticketing page. Read our accessibility guide here for more information.

Access bookings and Companion Cards

 ILA recognises the national Government issued Companion Card and Carer Australia Card. Free entry is offered for one carer accompanying the cardholder when using one of the approved cards. These must be reserved in advance when purchasing the ticket for the cardholder – please choose the relevant ticket type from the drop down menu. If these are not booked in advance and that session is full, you will be asked to come back to attend at another time. 

Concession Cards: Concession cards must be presented upon entry at the ticket scanning station.  

Can't find the answer? 

Please email [email protected]  from 10am – 4pm, Monday to Friday. 

For Ticketing information, please visit TIMELIGHT: Beyond Our Ticking World.

For Access information, please see the accessibility guide here.

TIMELIGHT TERMS AND CONDITIONS

Before proceeding, it is important that you read the following Terms and Conditions of Sale carefully. If you do not agree with the following Terms and Conditions of Sale then please do not proceed to book tickets for ILA. 

1. Tickets are valid for one use at the date and time printed on the ticket. 
2. No tickets will be exchanged or substituted after purchase. 
3. You are not authorised to re-sell your ticket. Tickets purchased via an unauthorised method and/or duplicated tickets (‘Unauthorised Ticket’) may be cancelled without refund and/or the ticket holder may be refused admission to TIMELIGHT upon presentation of such Unauthorised Ticket. If you are denied entry for presenting an Unauthorised Ticket, ILA staff take no responsibility for any inconvenience caused to you by such Unauthorised Ticket. 
4. Think about sustainability! We encourage guests to minimise paper usage by displaying their tickets on mobile devices instead of printing them.
5. If the session is cancelled, customers will receive an email to the address entered when purchasing tickets online advising that the session has been cancelled. The email will contain instructions on how to rebook for another session. 
6. In the unlikely event a session is cancelled or terminated due to mechanical breakdown or technical error, ILA will refund the face value of each ticket from the next business day to the original purchaser of the tickets.
7. Staff working at ILA on the day of the event cannot provide refunds.
8. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from ILA direct.
9. Late arrival may result in non-admittance until a suitable time during the event.
10. ILA reserves the right to refuse entry or eject any person it believes their presence is or is likely to cause a nuisance, disturbance or threat to other patrons, the venue or ILA’s employees.
11. ILA has security measures in place to protect your information as outlined in our Privacy Policy (provide link).  

CONSENT TO PHOTOGRAPHY, FILM, SOUND RECORDING AND DISTRIBUTION 

By making a booking, attending a function, or purchasing a ticket to ILA, you acknowledge and agree that ILA may take photographs and/or video recordings of the event, function or ticketed experience for promotional and marketing purposes. You consent to such photographs and/or videos being used by ILA on its’ website, social media channels, print materials or other promotional platforms.   

If you do not wish to be photographed or filmed, please advise an ILA staff member upon arrival. ILA will take reasonable steps to ensure you are not included in promotional material.   

By participating in activities at the Venue, you waive any rights or interests you may have in the copyright of any such photographs or videos taken for promotional use, and you acknowledge that you are not entitled to any payment, royalty, or other compensation for the use of such material.   

The above consent to photography, film and sound recording and distribution applies only to adults above the age of 18. ILA will always seek approval from caregivers before photographing or video recording of an event, function or ticketed experience where children are present. 

Terms and Conditions

Privacy Policy